How it works
- 1
Describe what you want to do, or send a picture of your screen.
- 2
You get one concrete step to try, with a source.
- 3
If you need more, you get a person who knows that exact area.
People who know their area
Specialists are matched to you on the skill your question needs.
Windows · Mac · iPhone and Android · Wi-Fi and router · Excel and Office · Accounts and security · Printers
What it costs
Free during the beta. No card, no invoice.
After the beta, help from a person costs 99 kr in chat or 199 kr with a call and screen sharing. The AI help is free.
Safe
- We never ask for BankID or passwords
- Your data is stored inside the EU
- You can delete everything whenever you want
Common questions
What does it cost?
Ontako is free during the beta. You do not need a card and there is no invoice afterwards. After the beta the AI help stays free, and help from a person is priced per case.
What can Ontako help me with?
Everyday technology at home: Windows and Mac, iPhone and Android, Wi-Fi and routers, printers, TV, email, accounts and passwords, BankID and Swish. Describe what is happening in your own words and you get one step at a time.
Do I need to install anything?
No. Ontako works in the browser you are reading this in. You write what is happening, and you can send a photo of the screen if that is easier than describing it.
What happens if the AI cannot solve it?
A person who knows that exact area picks it up and reads what you have already tried, so you do not start over. During the beta that is free too.
Is it safe? Do you ask for BankID or passwords?
We never ask for BankID codes or passwords, and nobody takes over your computer. Your conversations are stored inside the EU and you can delete everything whenever you want.
Can I get help in English or outside Sweden?
Yes. Ontako answers in Swedish and English and works from anywhere with a connection. The people who step in are in Sweden, so Swedish services like BankID, Swish and Kivra are familiar ground.