Amazon support: official help pages explained

Amazon sells goods online and offers Prime. These are the official pages people need most, and what each one is for.

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Start here

• Amazon Customer ServiceThe front page for help with orders, deliveries, returns and your account.amazon.com
• Contact AmazonSign in to get help with your own order, by chat or by phone.amazon.com

Account and password

• Forgot your passwordHow to choose a new password. Have the email address or mobile number for the account ready, and Amazon sends a one-time code there.amazon.com

Safety and account protection

• Spot fake Amazon messagesHow to tell whether an email, text or call that claims to be from Amazon is real, and how to report one that is not.amazon.com

Devices and repairs

• Kindle, Echo and Fire TV helpAmazon's help for its own devices and apps. Choose your device to see setup guides and common questions.amazon.com

Subscriptions and purchases

• Your ordersSign in to see where a parcel is, download an invoice or buy something again.amazon.com
• Return an itemSign in and choose the item you want to send back, and Amazon shows you how.amazon.com
• Your Prime membershipSign in to see what you pay, when it renews, and to end Prime.amazon.com
• Where is my parcel?How to find tracking under Your Orders. Sign in to see where your own parcel is.amazon.com
• Parcel shows as delivered but has not arrivedWhat to check first, such as neighbours and the delivery spot, and when to contact the carrier. Have the tracking number ready.amazon.com
• When do I get my money back?How a refund works after a return, how long it can take and where the money is paid out.amazon.com

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Links checked 8 November 2026. Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.