Apple support: official help pages explained

Apple makes the iPhone, iPad and Mac. These are the official pages people need most, and what each one is for.

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Start here

• Apple SupportThe front page for all help from Apple. Choose your product or search for what you want to do.support.apple.com
• Get help step by stepChoose your product and what it is about, and Apple shows the right help and how to reach a person.getsupport.apple.com
• Contact AppleAll the ways to reach Apple Support, by phone, by chat or in a store.support.apple.com

Account and password

• Forgot your Apple Account passwordApple's own page for choosing a new password. Have your email address or phone number ready.iforgot.apple.com

Safety and account protection

• Spot a scamHow to tell whether an email, text or call from "Apple" is real, and what to do if it is not.support.apple.com

Devices and repairs

• iPhone helpApple's help for the iPhone, covering battery, storage, updates and settings.support.apple.com
• Mac helpApple's help for Mac computers, from getting started to updates and security.support.apple.com
• Find a lost deviceSign in to iCloud from any computer to see where your iPhone, iPad or Mac is.icloud.com
• Service and repairBook a repair, see what it costs and follow a repair you already have open.support.apple.com
• Check your warrantyEnter the device's serial number to see whether warranty or AppleCare covers it.checkcoverage.apple.com

Subscriptions and purchases

• Cancel a subscriptionHow to end a subscription you pay for through Apple, such as an app or iCloud+.support.apple.com
• Ask for a refundSign in to see your recent purchases and request a refund for something you did not mean to buy.reportaproblem.apple.com

Our guides for Apple

Step by step, in plain words.

• Mac running slow? How to get the speed back againYour Mac is sluggish, the spinning colour wheel keeps appearing and everything takes ages? Here are the steps that usually bring the speed back.
• Uninstall programs on Windows and Mac, step by stepHow to remove programs you no longer use, on Windows and on Mac, and how to tell which names in the list should be left exactly where they are.
• Update macOS safely, and what to do if it gets stuckHow to update your Mac step by step, what to do before you start, how long it should take, and what to do when the progress bar sits still for hours.
• How to back up your phone so the photos surviveA phone backup is what saves your photos the day the phone disappears. Here is how to switch it on for iPhone and Android, and how to check it really worked.
• How to find a lost phone, on iPhone and AndroidYour phone is missing. Here is how to locate it with Find My or Find My Device, lock it from a distance, and block things in the right order.
• How to move photos from your phone to your computerCopy your photos from phone to computer, with a cable or without, on iPhone and Android, and check the copy properly before you delete anything.

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Links checked 6 November 2026. Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.