Microsoft support: official help pages explained

Microsoft makes Windows, Outlook, Word, Excel and Teams. These are the official pages people need most, and what each one is for.

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Start here

• Microsoft SupportThe front page for all help from Microsoft. Search for what you want to do, or pick a product.support.microsoft.com
• Contact MicrosoftDescribe what you need help with, and the page shows how to reach a person for that product.support.microsoft.com

Account and password

• Microsoft account helpAnswers on sign-in, security and billing for the account you use with Outlook, Windows and Office.support.microsoft.com
• Forgot your passwordThe steps for choosing a new password. A code goes to your backup email or your phone number.support.microsoft.com
• The account recovery formFor when you can no longer get the code. You answer questions about the account so Microsoft can see it is yours.account.live.com

Safety and account protection

• Someone else is in your accountHow to get back a Microsoft account that someone else has signed in to, and what to check afterwards.support.microsoft.com
• Report fake Microsoft supportDid someone call you or show a warning in Microsoft's name? Report it directly to Microsoft here.reportfraud.microsoft.com

Devices and repairs

• Your devicesSign in to see which computers and other devices are linked to your account.account.microsoft.com

Apps and software

• Windows helpMicrosoft's own answers on updates, settings and security in Windows.support.microsoft.com
• Word, Excel and Outlook helpHelp for the Microsoft 365 apps, from installing them to using them.support.microsoft.com
• Download Windows 11The official download. Get Windows from here, not from other websites.microsoft.com

Subscriptions and purchases

• Subscriptions and paymentsSign in to see what you pay Microsoft for, and to cancel a subscription.account.microsoft.com

Our guides for Microsoft

Step by step, in plain words.

• Blue screen in Windows? How to find what is causing itYour PC shows a blue screen and restarts by itself? Here is how to read the stop code and track down the cause, step by step, without deleting anything.
• Keyboard typing different characters than you press? How to switch backWrong letters coming out when you type, or Swedish å, ä and ö missing entirely? How to set the keyboard language back in Windows, on a Mac, and on your phone.
• Microphone or camera not working in Teams or ZoomNobody can hear you in the meeting, or the camera shows only black? How to pick the right devices and give the meeting app permission, well before you join.
• No sound on your computer? How to get the audio backSound not working on the computer, or coming out of other speakers than you want? How to pick the right audio device in Windows and on a Mac, in a couple of minutes.
• PC will not start? How to find where it stopsYour computer will not start, or stops before Windows loads? Begin by working out what it actually does, and you will know which steps apply.
• Uninstall programs on Windows and Mac, step by stepHow to remove programs you no longer use, on Windows and on Mac, and how to tell which names in the list should be left exactly where they are.

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Links checked 6 November 2026. Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.