Netflix support: official help pages explained

Netflix is a service for films and series. These are the official pages people need most, and what each one is for.

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Start here

• Netflix Help CenterThe front page for help with Netflix. Search for what you want to do or for the code on your screen.help.netflix.com
• Contact NetflixHow to reach Netflix customer service.help.netflix.com

Account and password

• Forgot your passwordEnter your email address or phone number to choose a new password.netflix.com
• Your accountSign in to see your plan, your payments and which devices use the account.netflix.com
• Sharing Netflix in your householdWhat a Netflix Household is, who may share the account and how to update your household.help.netflix.com

Safety and account protection

• Keep your account secureWhat to do if you think someone else is using your account, and how to spot fake emails.help.netflix.com
• Sign out of other devicesHow to sign out of one device, or all of them at once, and see which devices used the account recently. Sign in to do it.help.netflix.com

Apps and software

• Netflix is not workingNetflix posts here if the service is down right now. If everything is running, search for the code on your screen.help.netflix.com

Subscriptions and purchases

• Cancel NetflixHow to cancel Netflix, and what happens to your account afterwards.help.netflix.com
• When are you charged?How to see the date Netflix charges you next.help.netflix.com
• Your payment did not go throughCommon reasons Netflix cannot take payment, and how to change card or try again. Sign in to change your payment method.help.netflix.com

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Links checked 8 November 2026. Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.