Samsung support: official help pages explained

Samsung makes Galaxy phones, TVs and home appliances. These are the official pages people need most, and what each one is for.

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Start here

• Samsung SupportThe front page for help with all Samsung products. Search for your model or for what you want to do.samsung.com
• Contact SamsungSamsung's ways of reaching a person, such as chat and phone. Have your model number ready.samsung.com

Account and password

• Samsung accountSign in to see your account, your devices and your settings with Samsung.account.samsung.com

Devices and repairs

• Repairs and service centresRequest a repair for your Samsung product and check how it is going.samsung.com
• Manuals and downloadsSearch for your model to get its user manual and software.samsung.com
• Find a lost GalaxySmartThings Find shows where your Samsung phone is. Sign in with your Samsung account.smartthingsfind.samsung.com
• Forgot your phone's PIN or patternSamsung's ways back into a locked Galaxy when you've forgotten the PIN, pattern or password, such as Smart Lock and remote unlock. Some only work if they were turned on beforehand.samsung.com

Apps and software

• Move everything to a new GalaxySmart Switch moves photos, contacts, messages and apps from your old phone to a new Galaxy, wirelessly, by cable or through a computer.samsung.com
• Update your phoneHow to check for and install the latest software on a Galaxy phone or tablet, in Settings or with Smart Switch on a computer. Charge the battery first.samsung.com

Our guides for Samsung

Step by step, in plain words.

• Android storage full? How to make room on your phoneYour phone says storage is full and the camera refuses. Here is how to see what is using space on Samsung and Pixel, and how to clear it without losing photos.
• Smart TV or Chromecast will not connect to Wi-FiTV cannot find the internet, or casting from your phone shows nothing? Here is how to get the TV and the Chromecast back on the right network, step by step.

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Links checked 8 November 2026. Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.