Printer and TV

Printers that won't print and TVs that act up. Here are the brands' official help pages and our own step-by-step guides.

• Phone and tablet
• Computer
• Printer and TV
• Internet and wifi
• Accounts, apps and purchases

Official help pages by brand

• HP

  HP makes printers and computers.

  Most common

  • HP printer helpOur guide
  • Set up a new printerOur guide
  • Drivers and software
  • HP Instant Ink
  • Check your warranty
  • Repair

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Our guides, step by step

• Bluetooth headphones will not connect? How to pair them

  Headphones missing from the list, or dropping out every few minutes? How to put them in pairing mode and connect them to a phone, computer or tablet.

• How to scan a document from your printer to a computer

  Scan a page to PDF with your printer, or with your phone camera if you do not have a printer. Step by step for Windows, Mac, iPhone and Android at home.

• Printer says offline? How to get it printing again

  Printer shows as offline even though it is switched on, or simply will not respond? Here are the steps that usually get it printing, easiest ones first.

• Smart TV or Chromecast will not connect to Wi-Fi

  TV cannot find the internet, or casting from your phone shows nothing? Here is how to get the TV and the Chromecast back on the right network, step by step.

Describe what happened

Write it in your own words. Ontako answers step by step, and a person can step in if you need one.

Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.