Google makes Gmail, Android, YouTube and the Google Account.
Accounts, apps and purchases
Signing in, email, social media, streaming and online shopping. Choose the service and what you need help with.
Official help pages by brand
Google
Microsoft
Microsoft makes Windows, Outlook, Word, Excel and Teams.
Most common
Facebook, Instagram and WhatsApp
Meta runs Facebook, Instagram and WhatsApp.
Most common
Apple
Apple makes the iPhone, iPad and Mac.
Most common
Netflix
Netflix is a service for films and series.
Most common
Amazon
Amazon sells goods online and offers Prime.
Most common
Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.
Our guides, step by step
- Cannot log in to Kivra or 1177? Here is the fix
Kivra or 1177 stuck on a spinning login? It is almost always BankID or your browser rather than the service itself. Here are the steps in the right order.
- Fake security warning filling your screen? How to close it
A fake virus warning says your computer is locked and tells you to call a number? Never call it. Here is how to close the page and why your computer is fine.
- Forgot your Apple ID password? How to reset it
Forgotten the password to your Apple account? Here is how to change it, both when you are still signed in on a device and when you are not, step by step.
- Forgot your Google account password? Here is what to do
Locked out of Gmail or your Google account? Here is how to reset the password, what Google asks along the way, and why you must not factory reset the phone.
- Is someone else using your Facebook account? How to take it back
Facebook hacked? Someone else is in your account? Do these things first, in the order that saves the most, and warn your friends before anyone is tricked out of money.
- Pop-up ads and alerts in Chrome? How to switch them off
Boxes with adverts and security warnings keep appearing in the corner of the screen? Those are website notifications, and they take minutes to switch off.
- Scam emails and texts: how to spot one and what to do
A text about a parcel, or an email from your bank that feels off? Here is how to recognise a scam message, and exactly what to do if you have already clicked.
- Verification code not arriving? How to get it through
Waiting for a code that never turns up? Here are the steps that usually bring it through, and what to do when the code goes to a number you no longer have.
- Cannot log in to Outlook or your Telia email? Try this
Your email will not let you in, or keeps asking for the password? Here is how to sign in to Outlook and Telia mail, and how to reset a password you have lost.
- Gmail not syncing on your phone? How to get mail back
New emails stop arriving on the phone. Here is how to force a refresh, switch syncing back on for Android and iPhone, and where to look for missing mail.
- Your mailbox is full and new email is bouncing
A full mailbox blocks new email. Here is how to see what is taking the space, where to clear it, and how to save the receipts you need before you empty it.
- Mobile BankID is not working? How to get it going
BankID will not start, or your bank will not accept it? Here are the steps that usually fix it, easiest first, and how to order a new BankID from your bank.
- Swish is not working? Here is how to sort it out
Swish refuses the payment or will not open? Check BankID, the connected number and your bank limit. Here are the steps in order, from quickest to slowest.
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