Apple
Apple makes the iPhone, iPad and Mac.
Phone and tablet
iPhone, Galaxy and other Android phones. Choose the brand and what you need help with, and you go straight to the right official page.
Official help pages by brand
Samsung
Samsung makes Galaxy phones, TVs and home appliances.
Most common
Google
Google makes Gmail, Android, YouTube and the Google Account.
Most common
Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.
Our guides, step by step
- Android storage full? How to make room on your phone
Your phone says storage is full and the camera refuses. Here is how to see what is using space on Samsung and Pixel, and how to clear it without losing photos.
- How to back up your phone so the photos survive
A phone backup is what saves your photos the day the phone disappears. Here is how to switch it on for iPhone and Android, and how to check it really worked.
- How to find a lost phone, on iPhone and Android
Your phone is missing. Here is how to locate it with Find My or Find My Device, lock it from a distance, and block things in the right order.
- How to move photos from your phone to your computer
Copy your photos from phone to computer, with a cable or without, on iPhone and Android, and check the copy properly before you delete anything.
- iCloud storage full? Free up space without losing photos
When iCloud runs out, backups and photo syncing stop quietly. Here is how to see what is using the space, how to clear it safely, and what not to touch.
- iPhone not charging? Here is how to get it going again
Your phone is in the charger but nothing happens? Work through these steps in order, easiest first, and learn the signs that mean you should stop charging.
- iPhone storage full? How to free up space in minutes
Your iPhone will not take photos or update apps because storage is full. Here is what to clear first, what is safe to remove and what to leave until last.
- iPhone update stuck? How to get the install moving again
Your iPhone has stopped on Preparing Update or a bar that will not move. Here is how long to wait, and how to restart the download without risking anything.
- Phone running slow? How to make it quick again
Apps take an age to open and the screen stutters. Here are the steps that usually help on both iPhone and Android, and the sign that the battery is why.
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