Microsoft
Microsoft makes Windows, Outlook, Word, Excel and Teams.
Computer
Windows computers and Macs. Choose the brand and what you need help with, and you go straight to the right official page.
Official help pages by brand
Apple
Apple makes the iPhone, iPad and Mac.
Most common
Dell
Dell makes computers and monitors.
Most common
Lenovo
Lenovo makes laptops, tablets and the ThinkPad.
Most common
HP
HP makes printers and computers.
Most common
Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.
Our guides, step by step
- Black screen? How to get the picture back on your computer
No picture on the screen although the computer sounds like it is running, or a second monitor staying blank? Here is how to find the picture again.
- Blue screen in Windows? How to find what is causing it
Your PC shows a blue screen and restarts by itself? Here is how to read the stop code and track down the cause, step by step, without deleting anything.
- Clear your browser: cache and cookies in Chrome, Safari, Edge
A page that does not look right or a button that does nothing? Here is how to clear cache and cookies in Chrome, Safari and Edge, and how to prepare first.
- Keyboard typing different characters than you press? How to switch back
Wrong letters coming out when you type, or Swedish å, ä and ö missing entirely? How to set the keyboard language back in Windows, on a Mac, and on your phone.
- Mac running slow? How to get the speed back again
Your Mac is sluggish, the spinning colour wheel keeps appearing and everything takes ages? Here are the steps that usually bring the speed back.
- Microphone or camera not working in Teams or Zoom
Nobody can hear you in the meeting, or the camera shows only black? How to pick the right devices and give the meeting app permission, well before you join.
- No sound on your computer? How to get the audio back
Sound not working on the computer, or coming out of other speakers than you want? How to pick the right audio device in Windows and on a Mac, in a couple of minutes.
- PC will not start? How to find where it stops
Your computer will not start, or stops before Windows loads? Begin by working out what it actually does, and you will know which steps apply.
- Uninstall programs on Windows and Mac, step by step
How to remove programs you no longer use, on Windows and on Mac, and how to tell which names in the list should be left exactly where they are.
- Update macOS safely, and what to do if it gets stuck
How to update your Mac step by step, what to do before you start, how long it should take, and what to do when the progress bar sits still for hours.
- Windows PC running slow? How to get the speed back
Your PC takes forever to open anything and freezes when you click? Here are the steps that usually bring the speed back in Windows 11, easiest ones first.
- Windows update stuck? How long you should wait
The update has sat at the same percentage for hours? Here is how to tell when that is normal, and what to do when it truly is stuck in Windows 11.
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