Someone else is using your account, or a suspected scam

If someone else has got into your account, or an email, text or call does not feel right. These are the brands' official pages for exactly that.

• Forgot your password or can't sign in
• Someone else is using your account, or a suspected scam
• Cancel subscriptions and payments

Official help pages by brand

• Microsoft

  Microsoft makes Windows, Outlook, Word, Excel and Teams.

  Most common

  • Someone else is in your account
  • Report fake Microsoft supportOur guide

• Apple

  Apple makes the iPhone, iPad and Mac.

  Most common

  • Spot a scamOur guide

• Google

  Google makes Gmail, Android, YouTube and the Google Account.

  Most common

  • Security Checkup

• Facebook, Instagram and WhatsApp

  Meta runs Facebook, Instagram and WhatsApp.

  Most common

  • Someone else is using your Facebook accountOur guide
  • Someone else is using your Instagram account
  • Someone else is using your WhatsApp account

• Amazon

  Amazon sells goods online and offers Prime.

  Most common

  • Spot fake Amazon messagesOur guide

• Netflix

  Netflix is a service for films and series.

  Most common

  • Sign out of other devices
  • Keep your account secureOur guide

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Describe what happened

Write it in your own words. Ontako answers step by step, and a person can step in if you need one.

Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.