Forgot your password or can't sign in

Each brand's own page for getting back into your account. Always go through these links, never through a link in an email or text.

• Forgot your password or can't sign in
• Someone else is using your account, or a suspected scam
• Cancel subscriptions and payments

Official help pages by brand

• Microsoft

  Microsoft makes Windows, Outlook, Word, Excel and Teams.

  Most common

  • Forgot your password
  • Microsoft account helpOur guide
  • The account recovery form

• Apple

  Apple makes the iPhone, iPad and Mac.

  Most common

  • Forgot your Apple Account passwordOur guide

• Google

  Google makes Gmail, Android, YouTube and the Google Account.

  Most common

  • Get back into your accountOur guide
  • Tips for recovering your account
  • Google Account helpOur guide

• Samsung

  Samsung makes Galaxy phones, TVs and home appliances.

  Most common

  • Samsung account

• Facebook, Instagram and WhatsApp

  Meta runs Facebook, Instagram and WhatsApp.

  Most common

  • Forgot your Facebook password
  • Forgot your Instagram password
  • Accounts Center

• Amazon

  Amazon sells goods online and offers Prime.

  Most common

  • Forgot your password

• Netflix

  Netflix is a service for films and series.

  Most common

  • Forgot your password
  • Sharing Netflix in your household
  • Your account

Scammers often pose as these companies. Start from the links here, and never give anyone a password or a code.

Describe what happened

Write it in your own words. Ontako answers step by step, and a person can step in if you need one.

Ontako is independent and not part of any of these companies. Some pages open in English or ask you to choose a country.